Although the transfer process can often be quick and easy, there are a number of reasons why your transfer might not work out the first time. In order to protect your domain (and it does belong to you until your registration expires, no matter which domain registrar you use!), ICANN and all registrars have put into place a lot of rules that can sometimes slow you down.
Before You Start
We recommend that you make sure your domain is ready to move before you begin. The details will vary slightly depending on your current domain registrar, but don't worry, we'll guide you through each step.
We recommend that you make sure your domain is ready to move before you begin. The details will vary slightly depending on your current domain registrar, but don't worry, we'll guide you through each step.
During the transfer process, we'll ask you for your authorization code or registry key (two different kinds of that special transfer code we mentioned). If we ask for your authorization code, seeauthorization code instructions. If instead you're prompted for your registry key, see our registry key steps.
Common Reasons a Transfer Might Fail
Note that some of the reasons noted below apply only to transfers from certain registrars. We'll let you know when you sign up for your service and begin the transfer process which restrictions apply to your domain.
Note that some of the reasons noted below apply only to transfers from certain registrars. We'll let you know when you sign up for your service and begin the transfer process which restrictions apply to your domain.
Domain is locked: Locking your domain can help protect your domain from unauthorized transfers. To successfully transfer your domain, you'll need to make sure it's unlocked.
Domain was already transferred in last 60 days: ICANN regulations forbid transfer of your domain more than once every 60 days. If you recently registered or transferred your domain name, you'll need to wait until that window has elapsed to transfer your domain again. (Note that this restriction does not apply to domains transferred from our domain registration partner, Melbourne IT, or its other partners.)
Wrong authorization code or registry key: During the transfer process, we'll ask you for yourauthorization code or registry key. You must supply this special code (like a PIN number for your domain) to authorize the transfer. Your registrar can provide the correct code.
Private domain registration is active: For transfers from certain registrars, you must turn off your private domain registration service before you can transfer your domain.
Authorization expires: For some transfers, we'll send you an email after you begin the transfer process. If you don't respond to this authorization email within 5 days, your transfer request will expire.
Domain registration expired: We can transfer your domain only if your registration is still active. If your domain registration has expired, please contact your current registrar for assistance.
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